ABOUT US

Climate Impact Partners delivers solutions for climate action. We are carbon market specialists and a go-to partner for every stage of the net zero journey.

With over 25 years of industry experience and fuelled by a relentless drive for rapid action and results, we have made it our mission to urgently ensure a thriving future for all life on earth.

We do this by providing an end-to-end service that delivers high-quality, thoroughly vetted climate projects which reduce carbon emissions, improve health and livelihoods, and enhance biodiversity.

Together with our clients and project partners we have been responsible for the reduction or removal of more than 144 million tCO2e.

Check out our Impact Report to learn more about us and some of the work you could help us drive forward.

What sets us apart:

· Boundless, urgent ambition. We are accountable, relentless, resilient.

· Courage to innovate. We are courageous, creative, curious.

· Integrity without compromise. We are trustworthy, credible, committed.

· Empowered to serve. We are respectful, inclusive, collaborative.

THE ROLE

In this role, you will drive customer success, retention, and growth by managing a portfolio of client accounts, ensuring renewal and achieving revenue growth targets. You will develop and execute strategic account plans to enhance customer loyalty, optimize satisfaction, and maximize revenue retention. By providing exceptional onboarding, proactive engagement, and effective issue resolution, you will strengthen relationships, reduce churn, and contribute to long-term business success.

The position requires strong problem-solving skills, customer success expertise, and the ability to drive engagement, retention, and seamless onboarding through proactive support and relationship management.

RESPONSIBILITIES

• Drive account renewal by fostering strong relationships and ensuring continued purchases of offsets/EACs.
• Achieve growth targets for assigned accounts by identifying expansion opportunities and increasing revenue contribution.
• Develop and execute strategic account plans to enhance customer loyalty, satisfaction, and long-term success.
• Manage a portfolio of client accounts, delivering a high standard of service and proactive engagement.
• Ensure customer onboarding and adoption, providing guidance and training for a seamless transition.
• Monitor customer engagement and usage, proactively addressing issues to improve retention and satisfaction.
• Provide responsive customer support, resolving inquiries efficiently and escalating challenges when necessary.

WHAT WE ARE LOOKING FOR

Knowledge & Experience

• Deep understanding of the Voluntary Carbon Market (VCM), including corporate Net Zero.
  
• Experience in customer onboarding and training, ensuring smooth adoption of products/services.
• Strong problem-solving skills to support troubleshooting and resolve customer issues effectively.
• Basic knowledge of customer success methodologies and best practices for retention and engagement.
• Ability to track customer usage and engagement, providing actionable insights to improve satisfaction.
• Excellent communication and relationship-building skills, fostering trust and long-term partnerships.
• Proactive and accountable approach to customer success and retention.
• Empathetic and inclusive mindset, ensuring all customers feel valued and supported.
• Ability to listen actively and provide thoughtful solutions tailored to customer needs.

• Fluency in another European language, ideally German, French, or Spanish.

PERKS 

• Hybrid working
• 25 days paid holiday
• Private Health Insurance (we've teamed up with Vitality to offer you a wide range of perks, including free coffees, travel deals, and gym discounts)
• Enhanced Pension Scheme
• Bonus Scheme (subject to company and individual performance)
• Enhanced Parental Leave
• Green Commute Bike Scheme
• LinkedIn Learning License & Professional Training Budgets
• Summer Fridays (start your weekend early if you've finished everything on your to-do list)
• Working from Abroad (up to 4 weeks a year)
• Global Volunteering Day
• Modern, state of the art office in Paddington, London, which is dog friendly and includes showers, a mother's feeding room, a wellness room and barista coffee bar.

Climate Impact Partners is an equal opportunities employer. Our goal is to be a diverse and inclusive workforce, that embraces our differences, and so all aspects of employment including the decision to hire and promote, will be based on merit, competence, performance, and business need. We do not discriminate on the basis of characteristics protected under federal, state, or local law. To support this, all applications are anonymised until the interview stage which means that regardless of who has applied, your characteristics are totally anonymous.